Returns Policy

The Pet Station Return and Refund Policy
Last updated: 10 October 2024

Thank you for shopping with us at The Pet Station! We want to ensure you are fully satisfied with your purchase, and if something isn’t right, we’re here to assist you.

Interpretation and Definitions

Interpretation
The words with capitalized initials have specific meanings defined under the following conditions. These definitions apply whether they appear in singular or plural form.

Definitions

  • Company: Refers to The Pet Station (also referred to as "We," "Us," or "Our"), located at 103, Grandeur Tower, Borivali (E), Mumbai, Maharashtra, 400066, India.
  • Goods: The items offered for sale on our Service.
  • Orders: A request by you to purchase Goods from us.
  • Service: Refers to our website.
  • Website: The Pet Station, accessible from thepetstation.in.
  • You: The individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.

Your Order Cancellation Rights

You are entitled to cancel your order within 30 days without giving any reason. The deadline for cancelling an order is 30 days from the date you received the goods or when a third party you appointed (who is not the carrier) takes possession of the product delivered.

To exercise your right of cancellation, please inform us of your decision by a clear statement. You can do this by:

Refund Processing

We will reimburse you no later than 30 days from the day we receive the returned goods. We will use the same means of payment you used for the order, and you will not incur any fees for this reimbursement. Please note that while we process refunds within 2 days, the total time to receive the funds in your account may depend on your bank.

Conditions for Returns

To be eligible for a return, please ensure that:

  • The goods were purchased within the last 14 days.
  • The goods are in their original packaging.

Non-Returnable Items: The following items cannot be returned:

  • Customized or personalized goods.
  • Goods that deteriorate rapidly or are past their expiration date.
  • Goods unsealed after delivery for health or hygiene reasons.
  • Goods that are inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions in our sole discretion.

Return Shipping Costs

Customers are responsible for the cost of return shipping. We recommend using a trackable service to ensure safe delivery back to us. Please send all returns to:

Return Address:
103, Grandeur Tower, Borivali (E),
Mumbai, Maharashtra, 400066,
India

Gift Returns

If your item was marked as a gift at the time of purchase and shipped directly to you, you'll receive store credit for the value of your return once we receive the returned product. If the goods weren’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Free shipping

Free worldwide shipping and returns - customs and duties taxes included